Email Support Agent Job

JoeyCo is seeking versatile, confident and positive individuals looking for a challenge. Make yourself stand out within Canada’s fastest growing fleet for plenty of opportunities within the organization.

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Roles & Responsibilities:

  • Assisting customers with all their inquiries via email in professional and timely manner
  • Answer questions, process transactions and provide assistance to customers over email
  • Have meaningful conversations with customers to understand their needs and offer the right
  • Engage with clients in a friendly and professional manner while understanding their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Handle customer escalations and de-escalate the situation at first point of contact
  • Tracking & tracing packages provide updates to the clients
  • Other duties as requested

Requirements:

  • College diploma or bachelor’s degree is preferred
  • Effective written and oral communication skills
  • Previous experience in the courier/ logistic /supply chain industry is an asset
  • Minimum 3 years of experience providing customer support with tools such as live chat, SMS and an email ticketing systems using Hubspot or Freshdesk is a plus
  • Knowledge of Google Suite
  • Comfortable working in a fast-paced environment

Preferred traits:

  • Organizational skills with attention to detail
  • Well-Organized individuals with strong communication skills is an asset
  • Critical thinking skills and problem solving skills
  • Must be detailed oriented
  • Make informed and timely decisions to get things done
  • Team player; willing to take initiative to take on tasks and projects within the team
  • Flexibility with scheduling a must!

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Job Type: Full-time

Salary: Rs35,000.00 – Rs40,000.00 per month

Experience:

  • Customer Service Representative: 3 years (Preferred)

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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