Customer Service Executive NAIKA Technologies Dubai UAE Jobs

Job Description:

We are hiring suitable candidate for the post of Customer Service Executive NAIKA Technologies Dubai UAE Jobs. Applicants who are interested can send CV.

Job Details:

  • To provide accurate and understandable information to all customers and support partners.
  • Remain polite, patient and courteous with customer throughout the experience.
  • To provide excellent quality service to customers in a consistent manner to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
  • Be familiar with product knowledge, policy and procedures.
  • Ensure all follow ups are done in a timely manner.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Accurately record and update customers data, conversations and correspondence into the CRM.

Job Requirements:

  • Degree holder.
  • Strong conversation handling, communications, analytical and problem-solving skills.
  • Computer literate.
  • Willing to learn and accept challenges, hardworking, can work independently with minimum supervision and a good team player.

Job Experience:

Two to three years experience as a Customer service executive.

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