Desktop Support Engineer Pyrogreen Dubai UAE Jobs

Desktop Support Engineer Pyrogreen Dubai UAE Jobs

Job Description:

We are hiring suitable candidate for the post of Desktop Support Engineer Pyrogreen Dubai UAE Jobs. Applicants who are interested can send CV.

Job Details:

  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Research and identify solutions to software and hardware issues.
  • Track computer system issues through to resolution, within agreed time limits.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Prioritize and manage several open issues at one time.
  • Ensure all issues are properly logged.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Document technical knowledge in the form of notes and manuals.
  • Prepare accurate and timely reports.

Job Requirements:

  • Bachelor degree in Information Technology, Computer Science or relevant field.
  • Proven work experience as a Desktop Support Engineer.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Excellent problem-solving and communication skills.
  • Familiarity with remote desktop applications and help desk software.
  • Ability to provide step-by-step technical help, both written and verbal.

Job Experience:

Proven work experience as a Desktop Support Engineer.

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