We are hiring suitable candidate for the post of Desktop Support Engineer Pyrogreen Dubai UAE Jobs. Applicants who are interested can send CV.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Research and identify solutions to software and hardware issues.
- Track computer system issues through to resolution, within agreed time limits.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Refer to internal database or external resources to provide accurate tech solutions.
- Prioritize and manage several open issues at one time.
- Ensure all issues are properly logged.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals.
- Prepare accurate and timely reports.
- Bachelor degree in Information Technology, Computer Science or relevant field.
- Proven work experience as a Desktop Support Engineer.
- Good understanding of computer systems, mobile devices, and other tech products.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Ability to diagnose and troubleshoot basic technical issues.
- Excellent problem-solving and communication skills.
- Familiarity with remote desktop applications and help desk software.
- Ability to provide step-by-step technical help, both written and verbal.
Proven work experience as a Desktop Support Engineer.
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